Eligibility for Refunds and Returns
To ensure the safety and integrity of our products, refunds and returns are only accepted under the following conditions:
- Damaged or Defective Products:
If the item is damaged during shipping or has a manufacturing defect, you are eligible for a replacement or refund. - Incorrect Items Received:
If you receive a medication different from what you ordered, contact us immediately for a resolution. - Order Not Delivered:
If your order is not delivered within the specified time frame, you may request a refund or reshipment.
Non-Refundable Items
For safety reasons, we cannot accept returns or issue refunds for:
- Opened or partially used medications.
- Medications purchased without a valid prescription (if required).
- Orders with incorrect shipping information provided by the customer.
How to Request a Refund or Return
If you meet the above criteria, follow these steps to request a refund or return:
- Contact Customer Support:
Email us at contact@relievepharmacy.com or use the contact form on our website. Provide your order number, proof of purchase, and a detailed explanation of the issue. - Provide Evidence:
If applicable, include clear photos of the damaged or incorrect product. - Wait for Review:
Our team will review your request and respond within 2–3 business days with further instructions.
Refund Process
If your request is approved:
- Refund Method: Refunds will be processed to your original payment method.
- Processing Time: Allow 5–7 business days for the refund to reflect in your account.
Returns Process
For eligible returns:
- We will provide a return shipping label.
- Returned items must be in their original, unopened packaging.
- Returns must be initiated within 14 days of receiving the product.
Important Refund and Returns Policy Notes
- Always check your order carefully upon delivery.
- For international orders, customs delays are beyond our control and not eligible for refunds unless the package is returned to us in its original condition.
Contact Us Refund and Returns Policy
For any questions or concerns about our Refund and Returns Policy, please contact our support team:
- Email: contact@relievepharmacy.com
- Phone: +1-480-719-1738
We value your trust and strive to provide a smooth and reliable shopping experience.
Relieve Pharmacy reserves the right to update this policy at any time. Please refer to the latest version on our website for current terms and conditions.